1. Who must encode an ID?
All undergraduate and postgraduate students, employees (directors, administrative personnel, and Tenured Professors , lecturers, contractors, guest speakers, and continued education students, who have been issued a new ID before January 2014.
2. Why should an ID be encoded?
UdeM shall implement a set of services to which people may have access to with their ID. At first, this encoding is a procedure required to recharge parking money installed all around campus to pay for car and motorcycle parking fees. Nevertheless, encoding is essential regardless of your having a vehicle or not.
3. Where can I encode an ID?
Undergraduate and postgraduate students may encode their IDs at the Admissions and Registration Office. Employees, lecturers and contractors must go to the Planning Division. Schedule: 8:00 to 12:00 noon. and 3:00 to 7:00 p.m.
4. What can happen if I do not encode my ID?
At first, ID encoding is an indispensable requirement to be allowed to enter UdeM campus in a car or on a motorcycle. Later on, other services shall be activated. People who fail to encode their IDs shall only have access to campus via the Pedestrian Gates and have no access to UdeM's other services.
5. Does encoding cost anything?
No, you must simply present an ID that is not damaged.
6. If I started at UdeM campus as an undergraduate or postgraduate student, employee (administrative staff and Tenured Professors ), lecturers, contractor, guest speaker, or continued education student as of January 2014, must I encode my ID?
No. As of January 2014 all IDs shall be issued encoded.
7. How much is parking?
Every car that enters UdeM campus must pay $3.000 a day, regardless the number of times, it enters or exits campus. On the other hand, every motorcycle that enters UdeM campus must pay $1.000 a day, regardless the number of times it enters or exits campus. UdeM Visitor's Parking Lot, located in front of Gate 4 shall pay the same fees.
8. If I enter and exit campus many times a day, do I have to pay parking every time?
No, rates have been established as a one day fee regardless the number of times, vehicles enter or exit campus. For users that enter UdeM campus, their IDs shall store data regarding parking and shall record payments, and the next times the vehicle enters and exits campus the same day. IDs shall only inform the balance left in your parking account and shall not charge any more money to the IDs. Users using UdeM Visitor's Parking Lot (located in front of Gate 4) must inform the security guard when they give him the paid parking ticket that they shall return the same day so that this way they are not charged parking fees again.
9. What happens if a visitor loses the paid parking ticket?
If a user loses a paid parking ticket, that user must pay UdeM parking lot fees again.
10. What happens if I enter UdeM campus and there are no parking spaces?
A 20-minute free-parking time has been established. If you take 21 minutes to leave campus, you must pay UdeM daily parking rates.
This free-parking time does not apply to users parking in the Visitor's Parking Lot located in front of Gate 4. The only exception is for users that enter campus to buy tickets for events in theater. They simply have to show the security guard the ticket they bought to take their car or motorcycle out of the parking lot.
11. How do I enter UdeM in my car or motorcycle?
Undergraduate and postgraduate students, employees (directors, administrative personnel, and Tenured Professors , lecturers, contractors, guest speakers, and continued education students who have an active encoded ID must swipe their IDs on the reader at the gate so that the gate may open and let them in. Then, the reader screen shows the balance left in your parking account. If the balance is less than the parking fee, you must go to a Parking Teller Machine to recharge before leaving campus. The parking fee is charged to your ID as you leave campus for the first time. If you enter and exit campus several times no other charges shall be made to your ID.
Visitors, alumni, and retirees must park their cars or motorcycles in the Visitor's Parking Lot located in front of Gate 4, and enter through the pedestrian gate. Parking fees are paid with a paper ticket at the Parking Payment Machines and ID Recharging Machines.
12. IF I have several IDs which is active?
In case you have several ties with UdeM and several IDs, you may only have one active ID. To determine this, the tie that requires more frequent access to campus shall be given priority. Look at the following structure:
1 Employee (Administrative and Tenured Professors)
3 Undergraduate and Postgraduate Students
4 Assembly Members
5 Guest Speakers
7 Continued Education Students
For instance: If you are and employee and you are enrolled in a postgraduate program (you may have two IDs: employee and student), but only your employee ID shall be active, depending on the priority previously established.
Other options to identify if an ID is active may be to go to a Parking-Teller Machineand put each ID up to the and verify if it is active, or you may go to the one of the departments you are with so that they may verify your ID for you.
13. May I lend my ID to another person so that they may enter campus via the pedestrian gate?
No, your ID is a personal non-transferable document. If you arrive with company who do not have an active ID, they must enter campus as visitors (only through gates 2 and 4). You must never lend your ID to allow them to enter campus.
14. May I lend my ID to someone so that they may enter campus in a car or a motorcycle?
No, your ID is a personal non-transferable document. For security reasons, only users may exit with the same ID they entered. If they try to exit with a different ID, the reader screen shall show the message "NO ENTRANCE RECORDED" and the gate shall not open. Therefore, when a car or motorcycle entrance is recorded, it must exit with the same ID.
A user cannot pay parking fees for several cars using the same ID, for when a user swipes the card a second time it will read "NO ENTRANCE RECORDED" and the gate will not open.
15. If I have no money on my ID can I enter UdeM campus and park my car or motorcycle?
If you have an active encoded ID, you may enter UdeM campus parking (as long as there is availability), but to leave you must recharge it. As you enter campus, the reader will show you the balance on your card, and when you leave, the system will debit one time a day your parking fee and the reader will show you your new balance Users must have enough money on their ID to pay parking, so security personnel are not authorized to make any exception.
Parking Teller Machines - PTMs
16. What are Parking Teller Machines, and where are they?
Parking Teller Machines - PTMs are electronic equipment that works autonomously. They work very much like Automate Teller Machines. They interact with users via a touch. All UdeM community can charge their IDs to pay parking fees using cash as long as their IDs are active to enter campus. Users may charge from $1,000 to $100,000. Visitors may also pay parking fees by buying a paid-parking ticket to certify payment.
There are six machines on UdeM campus installed in the following places: 2 machines in the theater, 2 more between buildings 5, 6 and 7, 1 machine on the ground floor of the Library and 1 more machine on the ground floor at the School of Law.
17. Where can I recharge my ID to pay parking fees?
You may recharge your ID using the Parking Teller Machines - PTMs set up on UdeM campus as follows: 2 machines in the theater, 2 more between buildings 5, 6 and 7, 1 machine on the ground floor of the Library and 1 more machine on the ground floor at the School of Law. AN ID may be recharged from $1,000, the minimum, to $100,000, the maximum.
18. Who is in charge of processing complaints or claims regarding Parking Teller Machines- PTMs?
COINS is the company in charge of operating UdeM Parking Teller Machines – PTMs, so they have personnel on campus during normal Parking Lot schedules. The office is located on the ground floor of the Library, but since their staff will be tending to users' needs first hand, we recommend that when users have any problem they should approach any UdeM office or the nearest security guard so that they may contact COINS via CB radio.
19. If I never enter campus by car or motorcycle should I charge may ID?
No, for now the only service payable using UdeM IDs is parking.
20. If I lose my ID after entering campus in my car or motorcycle and had money, what should I do?
If this happens during office hours (Mon through Friday from 8:00 am to 12:00 noon and from 3:00 pm to 7:00 p.m.) users must go to the Department or office that assigned it so that they may proceed to deactivate it to avoid illicit uses. After, that office shall contact COINS so that they may tell you how to take your motor vehicle out of the parking lot, and how to get reimbursed for the balance you had. If users lose their ID when it is not office hours, please speak to our security personnel so that they may contact COINS and the following work day and during office hours they must report the loss to the office that assigned the ID to them. In addition to this, it is advisable to report it on the Colombian Police website, Policía Nacional.